Prestonwood Forest Property Management Transition to Goodwin & Company
Important Changes Notice

 

 

 

Email to Property Owners - January 24, 2024

Dear Property Owner:

High Sierra Management, Inc., our current homeowner association management company that advises the Board of Directors and performs many essential administrative functions, has been acquired by Goodwin & Co. No significant changes are anticipated currently. The Board looks upon this announcement favorably and welcomes the additional resources that will become available. Our new Manager, Tamara Henderson, will be our management representative and be supported by the Goodwin customer service team.

Beginning February 1, 2024:

Live Chat is available on our website at www.goodwintx.com.

For your convenience, we will be introducing TownSq (“Town Square”), Goodwin’s website and mobile applications, which offer a variety of helpful tools and resources to facilitate communication.

Website:

Mobile apps:

ACCOUNT BALANCE/CREDIT: Any balance or credit on your account with High Sierra Management as of January 31, 2024 will carry over to Goodwin. Balance or credit information for each owner account should be received from High Sierra Management in mid-February. Any owner with a prepaid credit or past-due balance will receive a statement reflecting this balance.

PAYMENT INSTRUCTIONS: For your convenience, we offer several ways to pay your association dues . Payment instructions are in the ‘Frequently Asked Questions’ section, below, for your review.

BILL PAYMENT SERVICES: If you use a bill payment service that automatically makes payments for you through Western Alliance, please change the account number and the property code for payment to the information listed in the enclosed payment instructions . We apologize, but your service will not allow us to make the change for you.

Following is a list of frequently asked questions. Please do not hesitate to reach out to us should you have any questions. We sincerely appreciate the opportunity to serve your community.

Frequently Asked Questions - Regarding the Transition to Goodwin & Company

Who can I reach for help?

We have a team of industry professionals standing by to assist you.

Here are the various ways you can reach us:

1. Customer Service Team:  Available  Monday-Friday,  8:00 AM-6:00 PM   855-289-6007 or

a. By email at: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

b. Live Chat is available on our website at www.goodwintx.com

2. Sherri Carey, Community Manager by email at: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

3. Compliance Team: Covenant violation related inquiries

a. By email to: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

4. TownSq App: Submit a request via our web and mobile application.

I already sent my payment to the previous management company; will I get credit for my payment?

• Of course! We will have access to all incoming payments, regardless of whether they were sent to the High Sierra Management office. Please allow up to 45 days for this payment to be posted to your account.

Have my maintenance fees changed? Has the due date for payments changed?

• No, the amount of your association dues and the due date(s) for payment remain the same.

How can I pay my association fees?

• For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

HPWFR – Prestonwood Forest MA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or TownSq mobile application .

• Your account balance is also available by accessing your TownSq account.

From the TownSq website:

1. Login to TownSq at https://app.townsq.io/login

2. From the top of your home page feed, select the account you’d like to make a payment on.

3. Click “Make a Payment” to choose from a menu of options including “pay your open balance”, “set up a recurring payment” or “make a one-time custom payment”.

From the TownSq Moble App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.

2. Click “Make a Payment” to choose from a menu of options including “pay your open balance”, “set up a recurring payment” or “make a one-time custom payment”.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service:

If you use a bill payment service that automatically makes payments for you , please change the account number and the property code for payment to the information listed in the USPS mailed payment instructions. You will need to note your account number and association code(HPWFR) in the memo section of your check.

I have prepaid my assessments in advance for the year. Will Goodwin know that I have paid in advance?

• Absolutely, there’s no need to worry. Your balance will carry forward and you can verify your account balance using TownSq at www.TownSq.io. Please allow up to 30 days for the credit forward to reflect on your account.

What is TownSq?

• TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up to date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

✓Easily communicate with neighbors, community managers, and board members

✓Manage your account and pay online

✓ Get up-to-date community news and events

✓ Request and review status of service inquiries

✓ Participate in community polls

✓ Access community forms and documents

✓And more…

How do I register for TownSq?

Registering for TownSqis fast and easy. Follow the steps below to get started:

1. Please confirm the email address that we have on file is correct

3. Enter your Account Number and billing zip code , and last nameas it appears in our system.

4. Provide your email address and create a password

** (NOTE: You must register using the website, you will NOT be able to register using the TownSQ mobile app. Safari and Google Chrome browsers are supported )

I tried logging into TownSq using the instructions that were sent to me, but my account information isn’t reflecting there yet. How can I access this information?

• If this information isn’t already available, please check back after the 15th of the month to allow time for updating.

How can I update my contact information?

• Contact our Customer Service Team at 855-289-6007 or by email at: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Live Chat is available on our website at www.goodwintx.com

I recently submitted an architectural modification request for the committee’s review. Do I need to do anything further currently?

• You should not have to take any additional action. If you have not received a reply to your request within 30 days of the submission date, please contact your This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to check the status of your application.

Where can I keep up to date on information related to the association?

• In addition to the TownSq application previously referenced, we have also established a new community website. To access your community website, go to www.goodwintx.com and enter your community’s name in the upper right-hand corner, select the association name and click the magnifying glass; your community website will open in a new window.