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2021 January High Level Survey Results

Thursday, 21 January 2021

January 2021 High Level Survey Results

Summary:

In January 2021, the first of several planned ‘2-minute’ online surveys was offered to Prestonwood Forest residents through the January e-newsletter, - to communicate their satisfaction with general service areas.

The goal of this ‘high-level’ survey was to identify and prioritize areas needing improvement and to establish a baseline to measure improvement in future resident satisfaction surveys.

Regarding the “0-10” rating questions, it is typically accepted that at least 70% of the responses need to be rated “6 or higher” to be considered a ‘passing grade’ with customer satisfaction. Please see the charts below for response distribution. While all areas can be improved, two of the three areas were below the 70% minimum for residents rating satisfaction as 6 or higher:

Monthly Homeowner Meetings: 47.1% rated satisfaction as 6 and higher.
PFMA Protecting and Enhancing Property Values: 52.9% rated satisfaction as 6 and higher.
Web/e-Newsletter Online Communication: 92.9% rated satisfaction as 6 and higher.

Recommendation: Offer residents ‘2-minute’ survey opportunities that focus on attributes within each of the above to identify the specific services/features to improve.The recommended order is to begin with the lowest rating area.

The most frequent response to the open text question “What CHANGES could we make - to make Prestonwood Forest YOUR IDEAL Neighborhood Community?” was to “enforce deed restrictions”. Residents’ responses are included below for Board review and response.

Comment: It appears that with a few exceptions, most all of the ‘changes the HOA could make’ are within the current scope of Board responsibilities. Also, the Board might consider how to communicate actions it is taking - without violating any confidentiality requirements - to report on progress, delays, etc.

Finally, several residents requested Board follow-up to their surveys and their contact information was forwarded to the Management Company, after the survey was closed. All other survey returns are treated as anonymous.

Charts for January 2021 Survey Responses

In response to the question on the primary reason(s) residents LIKE MOST about living in Prestonwood Forest, our residents most frequently selected “The Appeal of a Mature Neighborhood…” (76%) , followed by “Proximity to Shopping and Restaurants” (63%). The remaining resident preferences are detailed in the chart below: (3) grouping in the high 47 to 49% range, (5) in the 31% to 35% range and the least frequently selected reason was the ‘neighborhood clubs and organizations’ at 4%.

Question 5: How does Prestonwood Forest COMPARE to YOUR IDEA of an IDEAL Neighborhood Community?	Question 6: What CHANGES could we make - to make Prestonwood Forest YOUR IDEAL Neighborhood Community? (Please be as specific as possible).	Primary Category of Comment
8	Having a board of directors that is interested in serving the entire community and is proactive	BOARD OF DIRECTORS
7	Communication. Timely .Accurate. The PWF web page is much better but still could use some updating	COMMUNICATION
9	No parking of residents cars on the street. Never allow the big 18 wheeler truck cabs to park in the subdivision streets	DEED RESTRICTION ENFORCEMENT
9	Enforce deed restrictions and too many people leaving cars on the street.	DEED RESTRICTION ENFORCEMENT
9	Informing rules that are already in place. Over grown yards, political signs in yard...approval of weird colors for painting. Makes neighborhood look trashy.	DEED RESTRICTION ENFORCEMENT
9	continue to enforce deed restrictions.	DEED RESTRICTION ENFORCEMENT
8	Too many parked cars on street - cheapens neighborhood.	DEED RESTRICTION ENFORCEMENT
8	enforce restrictions	DEED RESTRICTION ENFORCEMENT
8	Still a few places that look a bit junky and cars parked in the grass between houses. Need to stop the soliciting	DEED RESTRICTION ENFORCEMENT
7	Enforce no parking on the street, Patrol more in neighborhood	DEED RESTRICTION ENFORCEMENT
7	Enforcement of on street parking limits	DEED RESTRICTION ENFORCEMENT
7	Tighter Deed Restriction on those who do not comply	DEED RESTRICTION ENFORCEMENT
7	Stricter enforcement of deed restrictions	DEED RESTRICTION ENFORCEMENT
7	Enforce by laws and more security.	DEED RESTRICTION ENFORCEMENT
6	Keep car parking off the streets and overnight.	DEED RESTRICTION ENFORCEMENT
5	Better restrictions. Parking big semi trucks at a residence should not be allowed . Cars that have not been moved in over a year is ridiculous . Wreckers parked at a residence, what the heck ???? Very disappointed that this seems to be acceptable to the present board .	DEED RESTRICTION ENFORCEMENT
5	Enforce the policy that CARS SHOULD NOT BE PARKED ON THE STREET.	DEED RESTRICTION ENFORCEMENT
5	Too many cars parked on Prestonwood Forest Drive. Too many have a business here. Would like recycling back.	DEED RESTRICTION ENFORCEMENT
4	America is in danger from a dysfunctional, delusional and anti Constitution voter base of we the people. Politics has become violent, yet almost 2 months after the 2020 election there remain political signage and flags scattered about Prestonwood Forest. This is leading to a dangerous fog clouding our very fine neighborhood. All of these displays are in violation of Deed Restrictions, yet they remain posted and/or flying. The next month has the appearance of ushering in a period of violence in our streets not seen since the civil war. When that kicks off our neighborhood will be one of the many ground zero's across this once great Nation. Since America has gone through a transition to a Banana Republic, maybe we should enforce or revise our Deed Restrictions to ban any political displays. This might save some lives.	DEED RESTRICTION ENFORCEMENT
7	I've lived in many neighborhoods and Prestonwood is by far the best neighborhood I've ever lived in, I love the diversity and I wish we had more entertainment. Like night out to meet our neighbors, I do know most of my neighbors on my street, but would love to meet all the neighbors, also a new phone book with everyone's number, just in case an emergency occurs.	EVENTS/ACTIVITIES
7	Designate street captains	EVENTS/ACTIVITIES
6	Stop advertising the nite of lights. The traffic, noise, and trash this year was worse than last year. It's getting to be a major pain in the neck. We couldn't even walk our dogs or go to grocery store in evening without difficulty. Bring back recycling. It was unacceptable to take it away last year. Do better at stopping cars from speeding down Prestonwood forest drive. Many families, kids, dogs are walking around and people are driving recklessly and over 20 a portion of the time. It's only a matter of time until someone gets hit. Can we make this a gated community? I realize it would be expensive but could be worth the cost to keep out the unwanted drivers and crime. We owe it to ourselves to do a study to determine the associated costs and requirements. If we became gated community then we wouldn't have to have the nite of lites anymore, which would be a major win for all. I don't mean to sound negative but December is the least favorable month for this neighborhood.	EVENTS/ACTIVITIES
8	Not have to pay for Pool & Tennis Court fees.. Have my own Pool	FACILITIES
5	Sidewalks, lengthening pool hours (April to October),	FACILITIES
2	Make the pools a paid membership, so they are not included in the maintenance fees.	FACILITIES
9	More reasonable HOA fees	FINANCIAL
7	more transparency in financial reporting to eliminate opportunistic griping from the membership......such as: converting all revenue and expenses to per/house metrics, you can still show the ever-loved pie chart of expenses.....Just convert the metrics to a per home and balance out the income to expense (don't show clubhouse revenue separately in this metric, net it out with expenses)	FINANCIAL
10	Try to get CFISD to get the trees trimmed up around Hancock elem. Those that border Prestonwood forest drive on the other side of their fence are way overgrown.	MANAGEMENT COMPANY
4	Improve the efficiency of the management company for one, or even change companies. I believe there is a lot of improvement that could be made to neighborhood other then the pools for the swim team like put more money towards security. HOA meetings need to be back at the club house and not video conference. Too easy for board and management company to opt out of having a good meeting and including the actual home owners.	MANAGEMENT COMPANY
6	Sidewalks, less thru traffic, direct connections to parks (like crosswalks or pedestrian bridges), sidewalks, better neighborhood park that is separate from the school, and did I mention sidewalks?	SAFETY/SECURITY
8	Speed bumps at Prestonwood Forest Drive in Middlebury Lane	SAFETY/SECURITY
7	BRING BACK RECYCLING. It's a travesty that this service was removed. Brainless decision to remove it.	WASTE MANAGEMENT
3	Needs a recycling program.	WASTE MANAGEMENT
10	We love it here.
9	N/A, it's amazing

Resident’s Survey in the January 2021 e-Newsletter!

Tuesday, 01 December 2020
In January, a brief '2-Minute', Online 'Prestonwood Residents' survey will be open to our Prestonwood Forest residents, for a limited time, through a link in the January edition of the ‘Prestonwood Forest ONLINE’ e-Newsletter! We look forward to hearing from our Prestonwood Forest residents in this fast, online survey - AND in new and different ‘2-Minute’ Association surveys to come!

2021 Annual Association Assessment

Wednesday, 11 November 2020
Pursuant to the Association’s governing documents, property owners are hereby notified that the annual assessment for 2021 will increase, by $9, to $669.00 per lot. The Board diligently worked to create a budget that would not only continue to fund ongoing capital repair projects, but also replenish the reserve funds, which is instrumental to the continued fiscal operation and maintenance of the Association. It is prudent for the reserves to equal at least one year’s total assessment income pursuant to recommendations made by professionals in the industry and we are currently far from meeting said goal. The Board of Directors would like to again offer each property owner the opportunity to divide their annual assessment into four (4) incremental payments of $167.25 to assist those who might have a hardship in paying the fee in one lump sum. Please note that the entire 2021 assessment must be paid in full *and received* by the due date, March 1, 2021, to avoid late or legal fees. Property owners interested in making incremental payments will find four (4) coupons enclosed in their mailed assessment notification, for use in mailing these payments to the processing center. The *suggested* due dates for incremental payments are as follows: November 30, 2020, December 30, 2020, January 30, 2021 and February 28,2021. Property owners may certainly opt to pay their entire 2021 assessment in a single payment by the due date (March 1, 2021) and decline the advantage of the incremental payment option.
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2020 Homeowners Association Annual Meeting

Thursday, 05 November 2020

2020 Annual Meeting Additional Information

Wednesday, 04 November 2020

Online Absentee Ballot, Online Proxy and Candidate information:

We have also established a convenient online process for you to submit an online proxy or online absentee ballot! Click the following link for:

CANDIDATE INFORMATION, the ONLINE PROXY and the ONLINE ABSENTEE BALLOT

Candidate information will be updated, should any additional nominee(s) volunteer.

Attending the 2020 Annual Meeting

Due to COVID 19 gathering restrictions still in place, the Annual Meeting will be held in the tennis courts by the clubhouse. We ask that you bring your own chair and exercise social distancing and face covering safety precautions. We will also be streaming the meeting online via the Zoom meeting app for any residents that are not comfortable attending in person. If you would like to be sent the virtual meeting login, please contact Management via phone or email prior to November 18, 2020

Formal Notice of the 2020 Annual Meeting

Click here for a copy of the mailed Formal Notice of the 2020 Annual Meeting of Members of the Prestonwood Forest Maintenance Association (PDF format).

Meeting Questions?

Please contact High Sierra Management through this website’s Contact Us feature, or by telephone (281)391-7914, if you have a question about the Annual Meeting, your account, or the absentee and proxy ballot process.

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